Solution
Call Reporting & Recording
A simple, cost-effective call reporting and recording platform for businesses that need to know how their teams are performing. Real-time wallboards, historical dashboards and supporting reports let you monitor agents and queues as it happens.
Voice
Real-time call reporting, wallboards and call recording for your hosted PBX.
Real-time wallboards
Watch queues and agents live, customised to show the stats you need.
Advanced call reporting
Real-time and historical metrics, trends and scheduled reports.
Automatic call recording
Record every call, or just certain queues or operators, and find them fast.
Australian-based support
Low-cost supervisor and user licences, supported locally.
Call queue visibility, metrics, wallboards & call recording
Call Reporting for your hosted business phone system offers a simple and cost-effective call reporting solution for businesses that need to know how their teams are performing.
Our simple-to-deploy, out-of-the-box platform provides trend reporting and wallboards, putting you in complete control. Real-time wallboards, historical dashboards and supporting reports let you view and monitor agents and queues in real time. The platform is fully customisable to show the stats you need.
Call reporting insights for hosted PBX
Our native Call Reporting and Call Recording platform lets you effectively manage your teams and remote workers using your hosted business phone system.
AFT Call Reporting puts your finger on the pulse of your organisation. A suite of easy-to-use monitoring and analytical tools gives insights into user-adoption trends, call quality, employee productivity, call costs and much more.
Automatic call recording for hosted PBX
Securely capture and manage your team's calls. Record all calls, or just calls from a certain queue or operator, then store and easily retrieve them using a range of search criteria and filters.
Handle regulatory compliance, improve staff training and responses, and use call recordings for dispute management. Your business gets its own secure, fully customisable recording portal to review, store and listen to recordings.
Easy to use reporting and recording
Call Reporting lets you see what your team is doing, where and when — and how effectively they're doing it.
Increase user adoption by monitoring trends across your platform. Manage user experience by spotting call-quality problems and drilling down to the root cause. Improve productivity with call-handling metrics for better resource planning. Plan capacity by analysing SIP-trunk use across locations. Reduce time theft and abuse with budget thresholds and alerts.
Log every call
Report on all aspects of your phone system, including inbound traffic and performance metrics.
Call policies & alerts
Apply call policies across your business and get alerts when they're breached.
Cost centre reporting
Create extension and cost centre invoices and see where the money is being spent, and by whom.
A dashboard for every user
Accessible to line managers and end users, with enhanced access and reporting.
Flexible report outputs
CSV, HTML, Excel and PDF — all reports can be tailored and scheduled to run automatically.
Multi-site ready
Works across multiple sites and even multiple countries once attached to your PBX.
How it works
Choose licences
A tenancy licence for your PBX, plus the user and supervisor licences you need.
Connect your PBX
We attach the hosted platform to your phone system — no hardware needed.
Set up dashboards
We configure wallboards, reports and recording rules to suit your teams.
Local support
Australian-based support whenever you need help.
Ideal for
- Call centres and customer service teams
- Sales teams tracking call activity
- Businesses with compliance or dispute-handling needs
- Multi-site and remote teams
Frequently asked questions
Can Call Reporting be used across multiple sites?
Yes. Once the Call Reporting package is attached to the PBX, the location of the user doesn't matter. It works across multiple sites and even multiple countries.
How is the platform hosted? Do we need any hardware?
No hardware is needed. The Call Reporting and Recording platform is a fully hosted, cloud-based service.
How easy is it to add call recording?
Very easy. Call recording can be added to any tenancy licence.
What licences do we need?
Every setup needs a tenancy licence linked to your PBX, plus the right number of user and supervisor licences.
Works well with
Call reporting and recording plugs straight into our hosted PBX. Track calls to your 1300 and 1800 numbers, and keep calls clear on reliable business internet. See all Voice & Phone Systems.
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