FAQ
Frequently asked questions
No confusing tech talk — just straight answers.
Do you lock me into long contracts?+
No. We offer flexible plans without locking you into complicated contracts. Ask our team about month-to-month options.
Can I keep my existing phone numbers?+
Yes. We port your existing numbers across to our hosted PBX, IP voice or residential VoIP services.
Can I keep my existing phones or hotel PBX?+
In most cases, yes. IP Voice and Hotel VoIP connect your existing equipment to the cloud with no complex installation.
What internet speeds do you offer?+
Business services range from NBN plans to dedicated fibre and fixed wireless of up to 2Gbps, depending on your location.
Where is your support team based?+
Our team is based in Burleigh Heads on the Gold Coast, and we support businesses Australia-wide.
Will VoIP work in a power outage?+
No. VoIP services need power and an internet connection. Keep a mobile phone handy for emergency 000 calls.
How do I view my bill?+
Log in to the customer portal to view bills, usage and account details.
What does DirectFi cost?+
DirectFi hotel WiFi starts from as little as $1 per room. Contact us for a tailored quote.