Compliance
Customer information & policies
Everything you need to know about your rights, our obligations and how we support you.
Critical Information Summaries
Key details of each plan: pricing, minimum term, speeds and inclusions.
Complaints Handling
How to raise a complaint and what to expect from us.
Financial Hardship Policy
Support options if you're having trouble paying your bill.
Privacy Policy
How we collect, use and protect your personal information.
Standard Form of Agreement
The terms and conditions that apply to AFT services.
Network Management & Fair Use
How we manage our network to keep it fast for everyone.
Accessibility & Priority Assistance
Services for customers with disability or life-threatening medical conditions.
Emergency Calls (000)
Important information about calling 000 on VoIP services.
Policies
Our Customer Charter, privacy, complaints, financial hardship and other company policies.