Legal
Submit a Complaint to AFT Communications
You have the right to submit a complaint, and your feedback helps us keep improving our services for you and other customers.
Our Complaint Handling Policy details how we manage complaints and our dedication to resolving them.
What constitutes a complaint?
Reaching out to request support or report a service issue is not necessarily a complaint. A complaint arises when you tell us that something is unsatisfactory or unacceptable. This could relate to an issue with our product or service, your interaction with us, or the way we have handled an enquiry or previous complaint.
Addressing your complaint
At AFT Communications, we take all complaints seriously. We aim to respond within 2 working days and resolve most complaints within 10 working days. If more time is needed, we will keep you informed and work with you to reach a fair resolution. Our goal is to make sure your experience with AFT — whether internet, voice or customer support — meets your expectations.
Need help? Our team is here when you need us.
Email or message us
complaints@aftc.co
Send us a message anytime and our support team will get back to you as soon as possible.