Talk to us first
Most issues can be resolved quickly by our support team. Contact us by phone, email or the contact form and tell us you'd like to make a complaint.
Our commitment
We acknowledge complaints within 2 working days and aim to resolve them within 15 working days, keeping you updated throughout. Urgent complaints are prioritised.
External options
If you're not satisfied with our response, you can contact the Telecommunications Industry Ombudsman (TIO) at tio.com.au or on 1800 062 058. The TIO is free and independent.