Customer Charter
The future of the world is digital and connected, and at AFT Communications we understand how important it is for people, businesses and communities to have telecommunications services that help them connect and thrive.
Fast, secure and reliable connectivity can improve the world we live in by closing gaps, helping us learn and, through collaboration, solving complex problems that drive opportunities for all of us.
Community is at the heart of why we started AFT Communications. We are focused not just on delivering fast and empowering telecommunications services, but also on being a valuable and respected member of the communities we serve.
Our Values
Integrity – doing what we say we will do, in the right way, at the right time.
Inclusion – we seek to see the world from different perspectives so we can understand everyone’s needs and connect more people and more communities.
Simplicity – in a world of noise, clutter and confusion, we know how much people appreciate it when things are made easier and less of a hassle.
Optimism – we choose to look for opportunity and see the world positively, focusing on solving problems and offering solutions that benefit us all.
What this means for our customers and the communities we operate in
Delivering – investing in our business and our people to deliver services that make a difference.
Rectifying problems quickly – being easy to contact, looking for ways to minimise disruption or problems, and keeping you informed of our actions to resolve them every step of the way.
Really listening and valuing your opinions – we want to hear from you. Feedback is critical to us to deliver our services effectively and keep improving what we do and how we do it.
Our team is available on 1300 238 266 or at policy@aftc.co, Monday to Friday, 9:00 am – 5:00 pm.
Protecting your privacy – we respect your personal information and treat it with the utmost security. This includes your right to access any personal information we hold about you. Please refer to our Privacy Policy for further information.
Environmental responsibility – we are working to keep our environmental footprint as light as possible and continue to look for ways to reduce our impact.
AFT Communications – Customer Charter